Refund Policy
Last updated: August 2026
7-Day Money-Back Guarantee
We stand behind CleanDeck with a 7-day money-back guarantee. If you are not satisfied, contact us within 7 days of the original purchase date. Eligible purchases under the terms below receive a full refund through Lemon Squeezy, our merchant of record.
Eligibility
- Refund requests must be submitted within 7 calendar days of the original purchase date.
- Refunds apply to both Basic and Pro editions purchased through cleandeck.app. Sales are processed by Lemon Squeezy as merchant of record.
- Each customer is eligible for one refund per license. Repeat purchase-and-refund cycles are not permitted.
- Purchases made through third-party resellers are subject to their respective refund policies.
How to Request a Refund
Send an Email
Email support@cleandeck.app with the subject line "Refund Request" and include your order number or the email used during purchase.
Verification
We confirm the order and request the refund through Lemon Squeezy, the merchant of record for all cleandeck.app sales.
Refund Issued
Lemon Squeezy issues the refund to your original payment method. When it appears on your statement depends on Lemon Squeezy and your bank.
Payment & Processing
All cleandeck.app payments are processed by Lemon Squeezy as merchant of record; available payment methods are those Lemon Squeezy offers at checkout. CleanDeck never receives your card number.
When a full refund is issued, your license key is deactivated and the software reverts to its unlicensed state. A partial refund leaves your license active.
Exceptions
- Refund requests submitted after the 7-day window will not be honored.
- Licenses obtained through promotional giveaways or bundled offers may have different refund terms as specified at the time of acquisition.
For refund inquiries, contact us at support@cleandeck.app.